Our Services
All Robotnik Solutions Service Plans Include:
Monthly Check Up ✓
Software and Data Management
Software Updates performed
Verify sufficient hard drive space
Verify and check backups
Remove temporary internet files
Virus and Spyware Scans
Complete monthly virus and spyware scans
Configure automatic scans and updates
Periodic inspecting for malware infections (removing if found)
Firewall and Network Management
Checking internet connectivity to ensure proper network functionality
Verifying network hardware (printers, etc) are functioning properly
Annual Activities ✓
Optional single visit to discuss and detail IT requirements for the new year.
All documentation to be updated in client file
Don’t wait til something
becomes an emergency situation!
We highly recommend one of our Annual Remote Monitoring and Maintenance Programs to keep ahead of the IT curve and prevent emergencies.
Our Business Is Making Sure You Can Do Yours
Benefits of Robotnik Maintenance
Preventative Maintenance
Address problems brought to our attention by our contact in your organization on a monthly basis
A monthly report issued to track concerns and all maintenance performed
Monitoring for Critical System faults
Monitoring for virus infections
Emergency Assistance
Access to Help Desk Ticketing System.
Dedicated Help Desk Phone Support line
In the case of an emergency, equipment can be loaned until new hardware is implemented. (set-up fees may apply)
Specialty Knowledge
Maintained client file with network information
Remote monitoring of mobile phones, Google Apps, Microsoft 365 and third-party software
Breaking one thing to fix another…
…is our least favourite solution.
Break-and-Fix (if we have to)
Robotnik offers one-time repair costs for all customers with urgent IT issues. Prices vary depending on the technology effected, the complexity of the issue, and the tier of technician needed to fix it. Customers on annual contracts also receive repair discounts!
Our Service Catalog
Get in touch today to get a quote!
FAQs
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Our annual service packages include proactive checkups, software updates, data backup verification, virus and spyware scans, and network performance checks. These services keep your systems running smoothly and avoid problems before they turn into expensive disruptions.
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Preventive maintenance also helps identify and resolve potential issues before they occur, preventing any unforeseen downtime. With the attention of critical systems, a virus scan, and concerns that are taken care of regularly, your business will be ahead of IT issues instead of dealing with them.
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Yes. In the event of an emergency, our team offers emergency IT managed support services through our help desk and dedicated phone support. We can even loan equipment in certain situations until new hardware is installed, so your business operations are not severely affected.
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We provide break-fix services to customers who need urgent repairs without a service contract. The cost varies based on the nature of the technology and the complexity of the problem; however, customers with annual contracts are offered discounted repair prices.
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Absolutely. Our comprehensive network design services will provide your business with a secure, scalable, and efficient infrastructure. We tailor solutions to your business requirements and help you grow in the long term, starting with planning and implementation.
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Yes. We support Microsoft 365, Google Apps, Microsoft Azure, and other third-party software. These tools are kept safe, connected, and optimized for your team's workflow through our remote monitoring and management.
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The correct plan will be based on your business size, IT needs, and budget. Your needs will be discussed with our team, and a custom solution will be suggested. You may require continuous monitoring, cloud services, or comprehensive network management, and we offer flexible plans that suit your needs.